FAQ

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Is the online payment secure?

Yes, all the information related to your order and especially the online payment by credit card are protected. The entire transaction is carried out on a secure server (SSL) and your credit card number is encrypted.

What are the costs and delivery times?

We deliver in France, Corsica, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Portugal and the Netherlands.

  • For orders delivered in metropolitan France and Corsica :

By colissimo: Orders are processed within 1 to 3 days and are delivered within 2 to 3 additional working days. The delivery costs are 4.95 € for any order less than 25,00 € T.T.C. From 25 euros of purchase, the delivery costs are offered.By Mondial Relay : The orders are treated within 1 to 3 days and are delivered within 3 additional working days. The shipping costs are 3.90 € for any order less than 25 euros including VAT. From 25 euros of purchase, the shipping costs are offered.

How do I track my order?

You just have to connect to our site with your login and password and click on "my account" to see your order history.

How do I know where my package is?

After validation of your payment, an e-mail of confirmation taking again the detail of your order and your payment, will be transmitted to you by integrating the link allowing you to reach the follow-up of your parcel.

Where can I go if I have a problem with my order?

Customer Service

service.clients@ulric-de-varens.com 02 32 47 30 30 Monday to Friday from 9am to 12pm and from 1pm to 5pm

How do I return or exchange a product?

If you wish to use your right of withdrawal, you just have to fill in and send the withdrawal form according to the modalities written in the article 9 of the general conditions of sale within 14 days from the reception of your parcel and send back the parcel at your expenses within this same period to the following address Parfums Ulric de Varens - Customer Service - P.A. du parc Expo - 195 rue du Général M. Bourgeois - 27300 Bernay - France. The price of the package and the delivery costs (standard delivery rate) will be reimbursed to you according to the means of payment you used, within 14 days from the date you informed us of your wish to withdraw and provided we have received your package back.