Refund policy
In accordance with the provisions of Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts involving the supply of goods unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons. The beauty products sold by the Company (cosmetic or make-up products) are sealed by a transparent security sticker located at the top and bottom of the product's packaging. Beauty products whose packaging has been opened — meaning one or both stickers have been removed and/or handled by the Customer in order to open the packaging — will be considered as having been unsealed and unable to be returned for hygiene reasons. In such cases, the Customer will not be able to exercise their right of withdrawal.
Subject to the exceptions defined in Article L.221-28 of the Consumer Code, and in particular the one mentioned in the preceding paragraph, the Customer has, in accordance with Article L.221-18 of the Consumer Code, a period of fourteen days from receipt of the product to exercise their right of withdrawal. If the fourteen-day period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.
The Customer may exercise their right of withdrawal by:
- Sending an email to service.clients@ulric-de-varens.com, unambiguous and clearly expressing their intention to withdraw, including their contact details and order references; or
- Sending a letter on plain paper to: Parfums Ulric de Varens – Service Clients – P.A. du Parc Expo – 195 rue du Général M. Bourgeois – 27300 Bernay – France.
The Customer must return the product(s) without undue delay and no later than fourteen days after communicating their decision to withdraw, to the address above. Return shipping costs are the Customer's responsibility. Products must be returned in their original packaging. The Customer's liability is limited to any depreciation resulting from handling beyond what is necessary to assess the nature, characteristics, and proper functioning of the product. To facilitate returns, Customers are strongly advised to clearly indicate their original order number on the return parcel. The Company reserves the right to refuse any return sent after the legal withdrawal period. The Company does not accept parcels sent freight collect or cash on delivery. To avoid any dispute, Customers are strongly advised to return products under conditions similar to the original shipment (tracked Colissimo, etc.), with a declared value matching the original order price, and to retain proof of shipment until the full refund is received.
In accordance with Article L.221-24 of the Consumer Code, when the Customer validly exercises their right of withdrawal, the Company undertakes to refund all sums paid, including standard outbound delivery costs, within fourteen days of the date on which the Customer notified the Company of their intention to withdraw — provided the Company has received the product(s) back or the Customer has provided proof of shipment — as follows:
- Full parcel returned: the Company refunds the parcel price and standard outbound delivery costs; return shipping costs remain the Customer's responsibility.
- Partial return (the Customer keeps one or more items): the Company refunds only the price of the returned item(s); outbound delivery costs are not refunded, and return costs remain the Customer's responsibility.
The refund will be made using the same payment method as the original transaction, unless the Customer expressly agrees to another method. In any case, the refund will not incur any additional charges for the Customer.